Online reporting systems- The current practice dashboard approach

Most of the online survey reporting systems in the market are based on a standard dashboard technology

 

It consists mainly of a long series of more or less similar views displaying the distribution of the survey various questions with "rich" advanced filtering and sorting capabilities. A standard view may look like this:-

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

While this approach is well adapted to a transactional environment (as in banking and logistics) and is relatively easy to implement with SQL technology, it poorly fits engagement survey data:-

 

  • The manager is confronted at such a report at most once a year, making the navigation quite difficult to learn

 

  • The views are very standard, repetitive and not very appealing

 

  • Technological constraints make it quite difficult to properly display comprehensively trends and other comparisons

 

  • The report is not built around an intuitive model and flow

 

  • The "richness" of views and filtering capabilities may turn into a disadvantage as the average manager may find the amount of data overwhelming